Strategizing Service Delivery Workshop

Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation.” Customer service is normally an integral part of a company’s customer value proposition. Customer satisfaction is the key to successful generation of repeat and reference business.

Organizations deliver customer service through the following ways

  • A Good Product or Service Offering
  • Effective and robust customer service processes
  • Motivated and sensitive customer facing personnel

The Strategizing Service Delivery Workshop provides a platform for smaller business units or departmental teams of large businesses to re-look the entire ambit of their customer service delivery.


The workshop methodology comprises of case studies, industry practices knowledge session, review of existing customer service delivery processes and root cause analysis of existing gaps in service delivery. Based on the analysis the workshop facilitates solutions to overcome the gaps.


The workshop then delivers a revamp plan for enhancing customer service delivery.